Minecraft Background

Looking for some help?

Search our knowledgebase or contact our team of hosting professionals. Find your answers below...

Write to us

Open a ticket by visiting our online portal. Tickets are reviewed by PloxHost staff. We're here to help you 24/7.

Create Ticket

Discord

Join our community for general help, giveaways/events and more! Gain access to quick & convenient support.

Join Server

Email or Phone

Send us an email at support@plox.host, or call us at +1 (857) 285-2391. We're here to help you 24/7.

Create Ticket

Knowledgebase

Our most popular questions that we answer...

See more
Please wait loading...
What are your support hours?

PloxHost staffs a team of support agents around the clock. Our team is available for our all of our customers to answer your questions, when you have them!

How long does setup take?

Setup takes just a few moments after the payment is received. We will be in touch with you shortly after with your server details.

What is your refund policy?

You can find more information on our Terms of Service. For most cases, it is 24-hours after the payment is received.

Am I able to upgrade/downgrade if needed?

Yes! You can upgrade/downgrade your server at any time. See the billing control panel for more information.