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Our most popular questions that we answer...

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What are your support hours?

PloxHost staffs a team of support agents around the clock. Our team is available for our all of our customers to answer your questions, when you have them!

How long does setup take?

Setup takes just a few moments after the payment is received. We will be in touch with you shortly after with your server details.

What is your refund policy?

You can find more information on our Terms of Service. For most cases, it is 24-hours after the payment is received.

Am I able to upgrade/downgrade if needed?

Yes! You can upgrade/downgrade your server at any time. See the billing control panel for more information.